Effective Date: July 2024

Welcome to UNÜMA, where each coffee bean represents not just quality but a commitment to sustainability, community well-being, and Colombian tradition. By using our website and purchasing from our online store, you agree to the following policies:

1. Contact Details
   

    

   • Entity Name: UNÜMAEUR B.V.
   • Registered Address: Oostenburgermiddenstraat 129, 1018 LH, Amsterdam, Netherlands
   • Email: info@unumacolombia.com
   • Phone: +31648442231
   • KvK Number: 94697582
   • BTW Number: NL866863138B01
2. Pricing and Payment
   

    

   • All product prices listed on our site are inclusive of applicable taxes.
   • We accept secure payments via credit and debit cards, as well as bank transfers.
   • For international orders, prices are subject to shipping costs and customs duties as applicable.
3. Return Policy
   

    

   • For non-perishable products, you may return the item in its original condition within 14 days of receipt for a full refund.
   • Perishable items like coffee are non-returnable, except in cases where the product is defective. To report a defect, please send us an email at info@unumacolombia.com with photos as evidence. Our resolution process typically takes 2 to 4 weeks.
4. Limitation of Liability
   

    

   • UNÜMA is not liable for indirect, incidental, or consequential damages arising from the use of our products.
5. Policy Changes
   

    

   • We reserve the right to make updates to our policies, which will be posted on this page. Please review them periodically.